Support Center

 1. How do I contact customer service?

    Phone:  +1 (888) 717-8084 / Mn-Fr: EST 11:00-19:30
    Email: service@yitahome.com
    Come to our Facebook page Page and chat with us

 2. Is it necessary for me to register an account in order to buy an item?

     We recommend that you log in and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much   easier for yourself:

    - Keeping track of your order's delivery status;

    - Changing or canceling the order;

    - Use your previous purchase history to become eligible for a Loyal Customer's discount.

 3. Can I change my order?

    Yes. Changes to your order should be made 24 hours prior to your delivery or pickup date to avoid additional fees. You can cancel, reschedule, edit or add to your order by calling our Guest Services team at +1 (888) 717-8084. Please have your sales order ready.

 4. What if I don't receive the email of order confirmation?

    Please send messages to service@yitahome.com to contact our Customer Services Team. One of our representatives will assist you further.

 5. How do I sign up for your email newsletter? 

    You can subscribe by entering your email address in the subscription module at the bottom of the homepage.

 6. How do I use my promo code online?

    On the shopping cart page and checkout page, you can enter the discount code and apply it, and the discount will be applied to the payment amount.

 7. I want to return an item?

    If you would like to return an item, please call our Guest Services Team at +1 (888) 717-8084 within 7 days of receiving your item. Please follow this link to the Yitahome Return Policy.

 8. What if I don't receive the email of order confirmation?

    Please send messages to service@yitahome.com to contact our Guest Services Team. One of our representatives will assist you further.

9. When is your next sale?

     To get a notice when our next sale kicks off, sign up for our newsletter and you can get 10% off. 

10. How can I leave a product review?

      To review a product, go to the associated product page. Towards the bottom of the page, you'll see the "Reviews" section. Click and write your review on the right side of the page. Here is an example below:

11. What if I don't know my order?

       Please confirm whether you receive the order to confirm the email. The contents of the email include your order information.

If not received, please contact us, and provide the email address or name you filled in when placing the order.

 1. I do not have my order number but would like to check the status of my order.

    Please send messages to service@yitahome.com. We'll try to track down your order based on the delivery address, phone number, or email on file.

 2.  How do I track my order?

    Click the Track Order on the top navigation bar, then enter your email address and your tracking number which we sent to you when your product was shipped out. Click the button of Track   Order below to confirm the status of your order.

    The operation is shown as follows:

 1. What are Presales?

    Preorders are advanced purchases made on merchandise that is scheduled to be released and/or shipped at a future date. They are a great way to guarantee that an item will not be sold out upon arrival at our store. Each collection or item available for presale will have its own specific shipping date. These dates are not guaranteed, but we will do our best to update our site with any changes.

 2. Why Presale?

    Usually, our products are very popular, and they will be sold out quickly. At this time, you can choose to preorder items, so that when they arrive, we will ship them to you immediately.

 3. Can I cancel a presale?

    Yes, you can email service@yitahome.com to cancel your pre-sale order before shipping.

 4. What if I want to order a presale item and also items that are in stock?

    We will send the items that are in stock first. When your presale item comes back in stock, we will send it out later.

 5. When will my presale ship?

     All presales have their estimated wait times listed in the description. This is usually 60 days, but you pls could contact us for the specific item you want to be sure of. Your presale will be shipped within 1-2 working days when it is in stock.

 6. How will I know when my presale has shipped?

     You will receive an automatic email with tracking information to your email address on file when your order ships out, just as you would with an order for an in-stock item!

 7. Still need help?

    Simply email us at service@yitahome.com or call our Customer Service at +1 (888) 717-8084 and we will do our best to find the best solution for your needs.

1. Why I can't pay for my order?

Troubleshooting failed payments

On the error page of your payment, the reason for the refusal would be indicated to you and will give you an indication of the problem encountered.

For example:

"Your card was declined."

"Your card does not support this type of purchase."

"Your card has insufficient funds."

"Payment is failed due to bank's rejection. Please pay with another card or choose another payment method."

"Payment is failed due to insufficient funds/over the limit. Please pay using a card with sufficient balance."

.......

Your payment failed due to one or more of the following reasons:

1. Incorrect or incomplete card/account information. For example wrong card number or expiry date
2.  Insufficient credit or account balance
3. Your card is not set up for international online payments, e.g. some cards are usually restricted to certain types of businesses (e.g. healthcare providers)
4. Payment system technical problems

We suggest you:

1. Double-check your card/account details to make sure they are correct
2. Using a different card or payment method
3. Contact your card issuer/service provider to enable related features (e.g. international online payments)

*If the Stripe payment fails, you can switch to PayPal.

*If none of the suggestions has helped resolve your problem, please contact our Customer Support.

 1. How to maintain leather?
    Use a damp cloth to wipe the leather. Do not place it in direct sunlight. Use in room temperature conditions.

 2. How loud is the sound during use?
    Lower than 55db when in use.

 3. What should I do if the zero gravity malfunction?
    The malfunctioning zero gravity feature may be a leg rest actuator problem. Check out our after-sale video for further testing.

    Massage Chair Legrest Replacement Tutorial Video

 4. What should I do if the backrest does not heat properly?
    Contact us to change the heater and watch our after-sale video for relevant instructions.

    Massage Chair Heater Replacement Tutorial Video

 5. What should I do if the airbags malfunction?
    Malfunctioning airbags may be due to a folded airbag tube. Contact us for help or check out our after-sale video at YITAHOME.

    Massage Chair Airbags Replacement Tutorial Video

 6. How can I adjust if I am not comfortable with the massage range?

• Use the controller to choose different massage intensities: low, medium, and high. 
• If massage is still too intense for you, place a blanket atop the chair to cushion yourself.

 7. How to replace the motherboard?

    Massage Chair Mainboard Replacement Tutorial Video.

 8. How to replace the remote controller?

    Massage Chair Remote Controller Replacement Tutorial Video.

1. Does all your furniture require assembly?

     Yes, for most of the products we will put installation instructions on their product pages (under development). You can also contact us at service@yitahome.com to help you.

2. Is the mattress included with the bed?

     Unfortunately, none of our bed frames come with the mattress. If you want a mattress, you need to go to the shopping platform to buy it yourself.

3. How do I know if a product is in stock?

    On the product page, you will see the stock status of the product (in stock/out of stock). Regarding out-of-stock products, when the product arrives, we will have an email reminder of the arrival.

 1. When will my order ship?

    If all the items are in stock, your order will be shipped within 24 hours. If some items are out of stock, you will be informed of the delay and alternatives. Shipping information will be sent to you by email soon according to shipping methods. You can also log into your account to view the status of your order after signing up.

    - Keeping track of your order's delivery status;

    - Changing or canceling the order;

    - Use your previous purchase history to become eligible for a Loyal Customer's discount.

 2. Is this available?

    If you are inquiring about whether or not an item is still available or in our inventory please email service@yitahome.com.

 3. Can I arrange to have the furniture delivered later?

    Yes, you can choose a delivery date that works best for your schedule. To obtain approval on a delivery that is past our 7 days window, from the original date of purchase, you will need to contact our Guest Services. 
    Call: +1 (888) 717-8084
    Email: service@yitahome.com

4. How much is your delivery charge?

    All products on our site have free shipping.

5. Do you ship to Canada?

    No, our products only ship to the United States. Click here for details.

6. Where are your products shipped from?

     Our products ship from the US. We have 6 warehouses in the US, and we will arrange delivery from the nearest warehouse according to your address. Please click to get the warehouse location.

 1. How do I claim the warranty?

    Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please contact us at service@yitahome.com.

 2. When does the warranty begin?

    It begins the day you receive the product.

 3. What isn't covered by the warranty?
    Free products - Lost or stolen products 
    - Improperly operated devices 
    - Purchases from unauthorized resellers 
    - Non-quality-related issues (after 30 days of purchase) 
    - Purchases made over 24 months ago (unless otherwise stated)

 4. Will the warranty be renewed if my product is replaced?

    The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided.

 5. Can I enjoy the Yitahome warranty if I purchased from Amazon?

    Yes, we sell on amazon, so we have the same warranty.